November 18, 1 p.m., presented by Cordelia Anderson
Every organization will face a crisis at some point. Whether it’s a service disruption, controversial incident, safety concern, personnel issue, or natural disaster, the way leaders communicate can significantly influence public trust, staff confidence, and long-term outcomes.
This webinar explores the fundamentals of crisis communication and crisis leadership, with an emphasis on preparation, responsiveness, and recovery. Participants will learn practical strategies for developing a crisis communication framework, building key messages, preparing spokespersons, and responding effectively when situations arise.
As a result of this program, attendees will:
- Understand the role of communication in effective crisis management
- Identify the key components of a crisis communication plan
- Learn how to prepare before a crisis occurs
- Explore best practices for communicating during evolving situations
- Understand how to rebuild trust and strengthen resilience
Online Registration
NOTE: Live PCI Webinar registrations are for current Arkansas library employees only
Cordelia Anderson – Biography
Cordelia Anderson is founder of Cordelia Anderson Consulting, a boutique library consulting agency launched in 2018. She has worked with a wide variety of public/academic libraries, library organizations, and others to develop marketing plans, brand identities, and strategic plans. Prior to launching her consultancy, Cordelia spent a decade as Director of Marketing & Communications for Charlotte Mecklenburg Library, earning the inaugural Library Journal Marketer of the Year Award and two John Cotton Dana Awards. Cordelia has extensive experience as a public speaker and has spoken at many meetings and conferences. She is the author of Library Marketing and Communications: Strategies to Increase Relevance and Results from ALA Editions; and Positioning Your Library for the 21st Century: Strategies for Engagement, Relevance, and Sustainability from Elsevier.
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